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We are searching for a Sr. Tax Manager for a prominent Professional Services firm based out of Richmond Hill, Ontario that specializes in Assurance, Accounting, Estate Planning, Tax Consulting, Forensics, Advisory, Business Valuations and Litigation Support Services. Role and Responsibilities:

• Lead tax consulting engagements including corporate reorganizations, estate freezes, estate litigation and other general tax planning.
• Research and analyze technical tax topics.
• Review tax models to illustrate the potential tax savings from proposed tax plan.
• Review tax compliance and election forms arising out of tax planning engagements.
• Assist in reviewing legal documents from tax perspective to implement proposed reorganization.
• Review special forms such as applications for the Voluntary Disclosure Program and request for a clearance certificate.
• Provide training and support service to the compliance department on tax related topics.
• Present research finding by either verbal or written communication in a professional manner.
• Assist in writing bi-weekly tax articles for internal and external use.
• Work closely with other departments to assist clients with varies professional services need.
• Tax lead on small and medium sized tax consulting engagements.
• Provide daily guidance and coaching and develop the tax knowledge of more junior tax team members.
• Provide timely, high quality, exceptional service to our clients.
• Develop a professional and productive relationship with existing and potential clients, auditors, and GG staff.
• Ensure all procedures are, without exception, followed accurately and consistently, and proper backups are included.
• Create and implement division Standard Operating Procedures (SOPs).
• Deliver KPI results to Managing Partners and Executive team.
• Enter time and expenses daily in CCH.
• Utilize monday.com and stay on top of assigned tasks.
• Meet target billable hours and engage in business development activities.

Requirements:

• Certified Public Accounting (CPA) designation.
• Certification of CPA Canada In-Depth Tax Course.
• 8+ years’ experience in public accounting practice with a specialization in tax, preparing and reviewing personal, corporate and trust returns, estate tax planning, corporate reorganizations, and dispute resolution.
• Strong technical background in Canadian income tax with experience in tax research and memo writing.
• Demonstrated understanding of increasingly complex tax concepts and effective application of tax knowledge to client situations.
• Proficient in the use of CCH (Tax Prep), CaseWare, MS Office Microsoft Word, Excel and PowerPoint.
• Demonstrated excellence in oral and written communication skills.
• Highly responsive to client needs, and able to develop and maintain effective client working relationships.
• Proven strong project management and organizational skills.
• Ability to stay organized and meet tight deadlines

Skills - Must Have: Canadian CPA designation Completion of CPA In-depth Tax Course Current work experience at another CPA firm in Canada 6+ years of experience in Canadian Tax returns, prep and planning for corporations, trusts, individuals and estates. Experience managing and mentoring a team Ideal Workplaces on Resume: Big 4 Firms: EY, PwC, Deloitte and KPMG Mid-sized/ National firms: MNP, Grant Thornton, RSM, Segal GCSE, etc. Reporting To: Tax Partner Team Size To Manage: 8 Culture, Perks and Benefits:

• Competitive compensation package
• Company-paid benefits package
• Career growth opportunities
• Education Assistant Program
• 3+ weeks vacation
• Hybrid work environment
• Annual performance bonus
• Divisional rewards plan
• Client Referral Program
• Employee Referral Program
• Social events
• Specialty division opportunities for career progression

 

As an equal opportunity employer, Staff Shop celebrates diversity and inclusivity. We know that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, 2SLGBTQAA+ people, immigrants, veterans and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities because we believe that we will never reach our definition of excellence without you.

Job Type: Full-time Pay: $150,000.00-$170,000.00 per year Benefits:

• Company events
• Dental care
• Extended health care
• Paid time off

Supplemental pay types:

• Bonus pay

Application question(s):

• Are you a CPA with Certification of CPA Canada In-Depth Tax Course?

Experience:

• public accounting: 8 years (required)
• tax: 6 years (required)

Work Location: In person

Our Client, a Fortune Global 500 company, is a professional services company specializing in information technology services and consulting. They're looking for motivated individuals who enjoy a challenge! You don't need to be a Social Media expert to apply. Our client provides extensive training & industry expertise to develop employees into trusted marketing advisors! This is is an in-office role for a 12 month contract. There are two main components of this role: Selling: For businesses currently advertising with our social media client, Inside Sales Associates will follow up with these clients and suggest ways to improve their marketing. Outreach: Inside Sales Associates will be provided a client list to contact and suggest ways they can add value to their advertisements on the social media platform. Sales Associates are not responsible for generating sales leads. Duties/Responsibilities:

• Build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.
• Manage an existing list of small-medium sized businesses currently utilizing online advertising and marketing services on the client's platform.
• This is an outbound sales role – the expectation is to meet/exceed quarterly targets through high-volume outbound calling.
• Research and discover fundamental understanding of vertical(s)/market(s) industry and client business models.
• Obtain information regarding the customers’ business and advertising goals to capture and build market intelligence.
• Speak with decision-makers over the phone, provide a strategic advertising consultation and capture sales opportunities to increase the value of their online advertisements through optimization (assist businesses with reaching their advertising goals, offering advice and implementing solutions, effectively generating client confidence in the platform)
• We look to develop a relationship with the advertiser over several calls throughout the quarter. Contact all customers provided on the list and set up multiple calls with them to build a relationship and to better understand and help them achieve their goals.
• Engage with clients over the phone and via email to frequently assess product performance and provide insights.
• Demonstrate empathy to customers' concerns through phone and email.
• Maintaining high customer satisfaction ratings and service level agreements.

What Will Your Day Look Like?

• Fast paced, busy. (productivity is the key to success. Expectation is being on the phone most of the day making outbound calls)
• Proactive outreach (cold calling) from your list of advertisers, until contact is made. Pitch to the perspective client and engage them in order to set up a full value call.
• Goal is to have 7+ full value calls scheduled per day in your calendar, each one of these calls lasting 30-45 min each.
• Time spent in between your full value calls will be: Proactive outreach (cold calling) from your list of businesses. Following up with advertisers, checking in on how they are doing, answering emails. Trainings, huddles, coaching sessions(great opportunities for development and growth.
• Solves routine problems largely through precedent and referral to general guidelines.
• Interacts within own team and with direct supervisor.
• Receives detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• Individual contributor as a part of a team, with a predetermined, focused scope of work.

What can you expect?

• $1,000 sign on bonus (divided into 2 payments at 4 weeks, and 12 weeks)
• Spacious workstations with updated technology platforms and equipment
• Free onsite parking
• Supportive environment to assist with individual success
• Professional development attending comprehensive paid training
• Complimentary coffee, tea and hot chocolate bar
• Post-training coaching and support
• A sense of community! (Inclusive, open, and engaging work environment)

Hours/Shift

• Monday – Friday. Hours may vary between 35-44hrs/week.
• Shift times vary, starting as early as 9am and ending as late as 6:30pm. Shift bids are placed to determine shifts based on monthly performance. You must be available for any start and end time, between 9am and 6:30pm.
• 6 week training program: 2 weeks of in classroom training, 4 weeks of Nesting (going live with your list of advertisers and beginning to make calls. You will have support from our trainers, SMEs and Team Leads)

Qualifications/Requirements

• Minimum 1 year of experience in Sales (primarily outbound sales)
• 3 years total work experience
• High School Diploma or equivalent
• Good to excellent computer skills with technical expertise
• Background check required upon accepting an offer

Preferred Qualifications

• Technical experience, digital experience a plus
• Experience using social media
• Interest in expanding industry/vertical knowledge through training and certifications.
• Experience in working in a sales environment with sales targets or quotas
• Familiarity with online advertising products

Professional Skill Requirements

• Excellent listening and interpersonal skills
• Exceptional grammar and typing accuracy skills, superior writing skills
• Knowledge and understanding of advertising.
• Good to excellent computer skills
• Ability to work independently and exercise good judgment
• Dedication to continuous improvement and customer service excellence
• Flexible and quick learner, able to adapt to continuously evolving needs to help clients grow their business on the advertising platform
• Professional customer service skills with a strong phone presence. Solutions mindset, helping nature, passion for the customer and customer experience.
• Experienced and excellent at building relationships and multi-touch cross/upselling over the course of a relationship.
• Highly motivated with strong attention to detail and follow-through, eager to contribute to a collaborative team environment.
• Ability to work creatively and analytically in a problem-solving environment
• Identify areas where clients can improve how they use our solutions
• Self-driven with attention to detail and follow through
• Eagerness to contribute in a team-oriented environment
• Demonstrated teamwork and collaboration in a professional setting

  As an equal opportunity employer, Staff Shop celebrates diversity and inclusivity. We know that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, 2SLGBTQAA+ people, immigrants, veterans and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities because we believe that we will never reach our definition of excellence without you. Job Types: Full-time, Fixed term contract Contract length: 12 months Pay: $20.43 per hour Expected hours: 35 – 44 per week Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Signing bonus

Application question(s):

• Do you live within a reasonable distance and are you able to reliably commute to St. Catharines Monday-Friday?

Education:

• Secondary School (required)

Experience:

• Sales: 1 year (required)
• overall work: 3 years (required)

Work Location: In person

We are searching for an Accounting Associate for a prominent Professional Services firm based out of Richmond Hill, Ontario that specializes in Assurance, Accounting, Estate Planning, Tax Consulting, Forensics, Advisory, Business Valuations and Litigation Support Services. Role and Responsibilities:

• Demonstrate technical knowledge and ability to research issues, and present alternatives, and conclusions to Partners, Managers, and/or Senior Associates.
• Maintain good knowledge in basic bookkeeping skills, including bank reconciliations, ability to bring a company up to trial balance, depreciation, income tax, and inter-company account reconciliation.
• Preparation of files, financial statements, and draft tax returns, general representation letters, ability to distinguish between compilation & assurance files, and various tax schedules within CaseWare.
• Develop an understanding of clients’ service needs and prepare documentation in a clear and concise manner.
• Keep abreast of accounting trends and legislation.
• Manage concurrent assignments.
• Work closely with the administrative assistant team for client onboarding, proper processing and filing of documentation and overseeing the workflow.
• Enter daily timesheet and expenses in CCH, attend scheduled meetings, and maintain consistent communication with colleagues on client engagement status.

Requirements:

• Certified or working towards the Chartered Professional Accountant (CPA) designation and 1-3 years of relevant work experience.
• Technical skills in accounting, auditing, asset depreciation, tax knowledge, and bookkeeping.
• Experience with CaseWare and CCH (Tax Prep) is considered an asset.
• Experience working in a Professional Services environment is preferred.
• Strong interpersonal and problem-solving skills.
• Ability to exercise tact and discretion in dealing with confidential issues.
• Ability to take initiative and to multi-task in a fast-paced environment characterized by changing priorities.
• Strong written and verbal communication and comprehension skills.
• Organizational and time management skills.
• Accuracy and attention to detail.
• Analytical skills for analyzing financial statements and preparing files.
• Experience using Microsoft Suite; Excel, Word, PowerPoint, and Outlook.

Skills - Must Have: Canadian CPA Designation or CFE completed 1-3 years of experience in compilations, audit and assurance files, tax and bookkeeping Current work experience at another CPA firm in Canada Must be able to work hybrid in Richmond Hill Ideal Previous Employers: Big 4 Firms: EY, PwC, Deloitte and KPMG Mid-sized/ National firms: MNP, Grant Thornton, RSM, Segal GCSE, etc. Culture, Perks and Benefits:

• Competitive compensation package
• Company-paid benefits package
• Career growth opportunities
• Education Assistant Program
• 3+ weeks vacation
• Hybrid work environment
• Annual performance bonus
• Divisional rewards plan
• Client Referral Program
• Employee Referral Program
• Social events
• Specialty division opportunities for career progression

Job Type: Full-time Pay: $60,000.00-$70,000.00 per year Benefits:

• Company events
• Dental care
• Extended health care
• Paid time off

Supplemental pay types:

• Bonus pay

Application question(s):

• Are you certified or are currently working towards the Chartered Professional Accountant (CPA) designation? Please specify.

Experience:

• Canadian CPA firm: 2 years (required)

Work Location: In person

As an equal opportunity employer, Staff Shop celebrates diversity and inclusivity. We know that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, 2SLGBTQAA+ people, immigrants, veterans and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities because we believe that we will never reach our definition of excellence without you.

Job Description  The company is a leading academic health science centre with a provincial, national and international reputation for discovering and delivering life-changing care. They provide excellent and compassionate care in hospital, community and home. The company translates scientific breakthroughs, push boundaries for health solutions, and educates future clinical and scientific leaders.  The company is fully committed to a culture of belonging and an inclusive environment that attracts and retains a diverse workforce, at all levels of the organization that reflects the communities we serve. They welcome applications from racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQ+ persons, and those from diverse backgrounds and experiences.     The Accounts Payable Clerk is responsible for: 

• Processes invoices into Accounts Payable system 
• Reconciles vendor statements on a monthly basis 
• Responds to vendors inquiries on a timely basis 
• Responds to inquiries from management/other departments on a timely basis 
• Completes month end accruals 
• Requests new Vendors and submits changes for existing Vendors 
• Other duties as required

  Job Requirements 

• Successful completion of a relevant post-secondary education from an accredited educational institution Recent related accounts payable experience 
• Keyboard speed of 40 words per minute 
• Proficiency in Microsoft Word, Excel, and Outlook 
• Experience in an ERP System, SAP preferred 
• Demonstrated ability to meet concurrent and strict deadlines, organize time and priorities 
• Ability to make decisions, demonstrating analytical skills, exercise good judgment, discretion and initiative in dealing with confidential information and/or in responding to enquiries 
• Professionalism and dependability with excellent interpersonal skills working positively with staff and Vendors Ability to work in a collaborative team environment, and independently as required 
• Demonstrated strong planning, organizational, and coordination skills, having the ability to handle multiple tasks independently with accuracy, speed, and composure 
• Ability to speak, read, write and/or understand instructions in English, as appropriate to the position 
• Demonstrated satisfactory work performance and attendance record 

  Job Type: Temporary Full Time Salary: TBD Hours (subject to change): 37.5 hours a week. Additional hours as required. Location: Toronto, ON Travel Requirement: No travel required  

As an equal opportunity employer, Staff Shop celebrates diversity and inclusivity. We know that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, 2SLGBTQAA+ people, immigrants, veterans and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities because we believe that we will never reach our definition of excellence without you.

Job Description: This role will involve managing all culinary operations at our global café, focusing on delivering an exceptional customer experience through authentic and contemporary Taiwanese cuisine. Compensation: $51,000-$60,000   Responsibilities:

• Culinary Operations Management: Oversee all culinary operations for the Taiwanese cuisine section, including menu development, recipe execution, and maintaining high standards of safety and sanitation.
• Customer Experience: Ensure the culinary services match the contemporary and innovative workplace environment, with a focus on excellent customer experience.
• Team Leadership: Lead and mentor a team of hourly cooks, providing training to elevate their skills and overseeing daily production to ensure quality and presentation.
• Menu Development: Develop menus that reflect current Taiwanese culinary trends, ensuring the authenticity and appeal of the cuisine.
• Communication: Fluent in Mandarin to effectively communicate with staff and clients. 

  Qualifications:

• Experience: Strong, hands-on kitchen experience with Taiwanese cuisine, including developing menus and managing culinary operations.
• Culinary Skills: Well-developed skills in creating healthful daily menus, with a flair for contemporary Taiwanese cuisine and the ability to keep up with food trends.
• Leadership: Proven ability to inspire and lead a kitchen staff, ensuring high standards of quality and safety.

  Ideal Candidate Traits:

• Innovative: A strong culinary flair for developing new, trending ideas and menus that align with contemporary Taiwanese cuisine.
• Trainer and Mentor: Ability to train and mentor kitchen staff, enhancing their skills and ensuring the highest food quality and presentation standards.
• Trend Awareness: Knowledge of current Taiwanese culinary trends and the ability to compete with top chefs in the industry.

  UNIT DESCRIPTION

• Looking for a Chef to run a program focused on authentic Taiwanese cuisine.
• Candidate must speak Mandarin.

  Position Summary

• Provides culinary leadership within a small sized unit including menu planning, program execution and staff management & training. Works directly with internal and external clients managing the catering process from beginning through execution.

  Key Duties

• Executes the culinary function
• Customer & Client satisfaction
• Manages food & physical safety program.

  Basic Qualifications & Requirements

• Basic Education Requirement - Associate's Degree or equivalent experience.
• Basic Management Experience - 2 years.
• Basic Functional Experience – 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

MUST HAVE

• Associate’s degree or equivalent experience.
• Fluent in Mandarin and must have experience in cooking Taiwanese food.
• Experience with Taiwanese cuisine, including developing menus and managing culinary operations.
• Experience in creating healthful daily menus, with a flair for contemporary Taiwanese cuisine and the ability to keep up with food trends.
• Experience in leading a kitchen staff, ensuring high standards of quality and safety.
• 2 years of Management experience.
• 2 years of Functional experience.
• 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

 

As an equal opportunity employer, Staff Shop celebrates diversity and inclusivity. We know that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, 2SLGBTQAA+ people, immigrants, veterans and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities because we believe that we will never reach our definition of excellence without you.

 

As an equal opportunity employer, Staff Shop celebrates diversity and inclusivity. We know that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, 2SLGBTQAA+ people, immigrants, veterans and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities because we believe that we will never reach our definition of excellence without you.

As an equal opportunity employer, Staff Shop celebrates diversity and inclusivity. We know that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, 2SLGBTQAA+ people, immigrants, veterans and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities because we believe that we will never reach our definition of excellence without you.

Location: Hybrid work model out of any office across Canada.

Salary: $70-75k/ year

Start Date: Immediate

Overview: 

We are seeking a motivated Account Manager to join our Virtual Business Center team. In this role, you will be responsible for maintaining and expanding relationships with small and stable business customers. Utilising your strong sales skills and business acumen, you will develop strategies to foster business growth and enhance customer loyalty through our suite of financing and consulting services.

Key Responsibilities:

1. Develop and execute a customer growth and retention strategy to build a profitable long-term loan portfolio.

2. Identify and pursue new business opportunities for financing and consulting services, focusing on expanding existing portfolios.

3. Manage a portfolio of corporate borrowers, ensuring effective relationship management and exceptional customer service.

4. Implement individual marketing plans aligned with Virtual Business Center objectives to achieve financial targets.

5. Evaluate loan proposals using credit judgement to ensure high quality and acceptable risk levels, adhering to BDC policies and procedures.

6. Prepare thorough credit analyses, conduct due diligence, and negotiate terms for loan proposals.

7. Stay updated on changes in policies, procedures, and industry trends.

Requirements:

1. Bachelor’s degree in Commerce, Business Administration, or related field.

2. Approximately 3 years of experience in commercial banking with proven sales and business development skills.

3. Expertise in customer relationship management and a passion for entrepreneurship.

4. Strong credit decision-making abilities with a comprehensive understanding of credit policies.

5. Familiarity with BDC products, services, policies, and procedures.

6. Excellent negotiation skills with a focus on achieving results.

7. Bilingualism in French and English is mandatory.

8. Team-oriented mindset with a deep understanding of small business dynamics.

9. Outstanding interpersonal and communication skills.

Application Instructions:

If you are a results-driven professional with a passion for fostering business growth and customer success, please submit your resume and cover letter to alejandra@staffshop.ca  We look forward to reviewing your application.

Disclaimer:

"Please note that due to the intrinsic cultural aspects of this role, lived Indigenous experience is considered an asset.

Staff Shop Inc. is committed to conducting its business in compliance with all applicable human rights law. Protected Grounds is determined in accordance with the human rights legislation that applies in each province in which we provide services, and include race, creed, colour, ethnic origin, age, sex, sexual orientation, gender identity, gender expression, citizenship, record of offences, family status, marital status, nationality, ancestry, place of origin, receipt of public assistance or disability of such person or employee (“Protected Grounds”)."

As an equal opportunity employer, Staff Shop does not discriminate based on disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. We actively seek to break down barriers that stand in the way of any individual achieving their full potential and succeeding based on their own merit.

Our client, a professional services company in the legal industry (specifically arbitration), has a need for an experienced Client Service and Solutions Manager. If you have thorough experience managing a Client Service team in a professional services environment, and are looking for an opportunity to grow within a reputable company who is equally as committed to pouring into your success, this may be for you! With the high stress of domestic and international legal proceedings, our client goes the extra mile to arrange facilities and holistic services to meet and exceed their clients’ expectations. They boast a renowned roster of resident and member arbitrators, and offer complete services including hearing rooms, concierge-level administrative services, stenographic court reporting, experienced interpreters and translators, and in-house legal counsel available to serve as clerk or secretary to tribunals. About the Role The Client Service and Solutions Manager is responsible for contributing to quality and efficient day-to-day operations. The Client Service Team ensures the life cycle from incoming inquiry to Proceeding completion is of superior quality and professionalism for clients; the company’s relationships mean everything to them. Every team member is both responsible to perform tasks and is also empowered to collectively take responsibility to lead and innovate. The Client Services and Solutions Manager, in synchronization with the Senior Team, ensures that each team member is coordinated in this work. They act as a working member of each team and as an escalation point. In this fast-paced and dynamic company, each team member is professional, individually driven and takes pride in accomplishments individually and as a team. The Client Service Team plays a critical role in delivering an amazing client experience while optimizing back-office proceeding logistics. They stay calm under pressure and handle stressful situations with grace and professionalism. RESPONSIBILITIES - The team collaboratively fulfils responsibilities including: Concierge and Office

• Greet and welcome clients at the front desk, directing them to the appropriate service areas
• Establish and maintain concierge team schedule during office hours and after hours requirements
• Copy, print, bind documents, manage incoming mail, arrange couriers, accept deliveries
• Ensure tidy and professional facility (boardrooms, reception, kitchen, hallways)
• Coordinate after hours building access (elevators, HVAC), security passes and service elevator access
• Provide administrative support to member and resident roster members
• Ensure fully equipped kitchen facilities ensuing access to food and beverages for clients
• Ensure a varied menu and catering meets proceedings and client requirements
• Perform quality control on food, refreshment break offerings, hot and cold beverages, ensuring quality and presentation
• Assign and prepare proceeding rooms (layouts and basic technology)

Client Services

• Receive and enter bookings into the scheduling database
• Communicate with clients to ensure positive relationships, acts an expert for the client in all the of the services and ensures capture of unique booking requirements
• Create estimates and assist clients with questions and revisions
• Communicate specific bookings requirements with each area responsible for aspects in the Client Services and Support Team

Resourcing and Scheduling

• Monitor and verify all bookings including changes to match resources to requirements
• Prepare and update resource schedules ensuring appropriateness of assigned contractors
• Maintain and update contractor availability for and preferences
• Coordinate schedules with Production team
• Arrange and coordinate services such as interpretation, videography, audio visual technicians, equipment and alternate locations
• Identify and ensure contractors have or obtain required certifications and security clearances
• Arrange travel, related itineraries, and reservations for contractors and service providers

Proceedings

• Knowledgeable about the details of all bookings including special requirements
• Co-ordinate the flow of information among the relevant parties (clients, contractors, Toronto and Ottawa offices) to ensure that all bookings are professionally executed
• Maintain bookings reporting for the next day, current week and future months schedules
• Set up and conduct advance walk throughs and tests for special technical requirements
• Provide assistance and troubleshooting to clients as needed: video conferencing, teleconferencing, printer/photocopier, real-time transcription and audio/visual setups, etc.
• Coordinate all audio visual proceeding set ups with supplier
• Follow up with recent bookings to obtain feedback and demonstrate customer appreciation

Events

• Creation and roll-out of the annual event schedule
• Coordinate logistics of each event, including all planning and setup, invitations and tracking RSVPs, greeting and signing in guests, and executing follow-ups
• Coordinate with external event planners and suppliers as required
• Set marketing and client relationship goals for each event and conduct post-mortems to evaluate the event’s success

Virtual services team

• Coordinate and manage the technical aspects of virtual proceeding activities
• Manage scheduling of virtual case managers, streamers, broadcasters and others
• Ensure technical excellence of proceedings and virtual staff

Production team

• Provide information and estimates in relation to transcript order requests and answers related reporter/contractor inquiries
• Process and document incoming audio transcript requests and transcript order quotations
• Monitor transcript production team workload and client delivery deadlines including expedite requests
• Perform a variety of transcript editorial duties, formatting and revising transcripts in preparation for final distribution in accordance with multiple format requirements
• Prepare final transcript orders ensuring quality and accuracy
• Responsible for printing, binding and electronic and hard copy delivery of transcripts (in-house or outsourced) within prescribed time frames
• Convert transcript files to the electronic formats and store and retain all transcript files and conversions for future accessibility
• Document delivery dates and page/word counts to ensure accuracy of transcriptionist and reporter compensation

All team members

• Establish and meet best-in-class standards
• Build strong relationships with roster members, contractors and clients
• Answer in-person, phone, and electronic inquiries, transfer calls and take messages
• Adhere to strict confidentiality guidelines in handling sensitive case information
• All administrative functions to ensure completeness and accuracy of information
• Maintain and sort group email inboxes ensuring prompt and professional response
• Establish and maintain standards and procedures manuals
• Identify areas for improvement to increase client satisfaction and quality of service
• Evaluate processes, technologies, systems and procedures to recommend and
• implement improvements to streamline daily operations, improve interdepartmental coordination, client response times, and increase service and product quality
• Stay informed about industry trends, relevant tools/softwares, and best practices
• Oversee new staff and contractor onboarding, training materials and orientation
• All staff collectively share scheduled responsibility to ensure access to exceptional service around a 24 hour clock as needed

QUALIFICATIONS Experience

• Post-secondary degree in business administration, marketing, or related field
• Minimum 3-5 years of experience in client relationship management in professional services, specifically with a focus on client acquisition and retention
• Experience managing an office/establishment in the professional services industry is preferable
• A proven track record of success in coordinating with various stakeholders (e.g., clients, staff, vendors, contractors) and managing the logistics and flow of information to ensure seamless operations
• Event planning expertise, including coordinating with external contractors, vendors, and PR firms
• Demonstrated excellence in delivering professional services with client focus
• Strong administrative experience; comfort with technology and software

Skills and Abilities

• Energetic self-starter; takes initiative to identify areas for improvement, with a focus at all times on client satisfaction
• Strong relationship-building and networking skills
• High level of professionalism, tact, and diplomacy
• Superior critical-thinking and problem-solving skills
• Ability to perform under pressure and apply critical problem-solving skills proactively and in the moment
• Excellent verbal and written communication skills
• Intellectually curious, proactive in staying current on industry trends and conducting market research
• Comfortable with learning new technology and troubleshooting technical issues
• Comfortable using Microsoft Office products (Outlook, Word, Excel, PowerPoint)
• Other personal attributes include: client-focused, friendly, organized, detail-oriented, flexible, team player

About Staff Shop Staff Shop Inc. is a privately held Canadian-Indigenous-Women owned staffing and essential resource firm servicing Canada I USA I Caribbean as an award-winning diverse supplier, certified with CCAB, CAMSC, WBE & WEConnect. As an equal opportunity employer, Staff Shop does not discriminate based on disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. We actively seek to break down barriers that stand in the way of any individual achieving their full potential and succeeding based on their own merit. Job Type: Full-time Pay: Up to $85,000.00 per year Benefits:

• Dental care
• Disability insurance
• Extended health care
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Scheduling/booking: 3 years (preferred)
• Coordinating: 3 years (preferred)
• Client Relationship Management in a professional service: 3 years (required)

Work Location: In person

Our client, a multi-award winning, and Canada’s largest Convention Centre, has a need for a Security Supervisor in Toronto. Covering over 2 million square feet, some features of the facility include seven exhibit halls, two large capacity ballrooms, a beautiful theatre, 70 meeting rooms and more. The mandate of the company is to position the Centre as a world-class destination, while helping to generate economic benefit to the community and at the same time remaining financially self-sufficient. Our client prides itself on its professionalism, responsiveness, and dedication to making every event it hosts memorable for its customers and guests alike. About the Opportunity We are searching for an experienced Security Supervisor. You will supervise the security team which provides security services including monitoring of the internal building, parking garage and loading docks, as well as provide ongoing communication for contractors and guests. The Supervisor will assist the security management team in enforcing security and company policy and procedures as well as assisting the management team in maintaining the security systems in place (Ccure 9000, Avigilon, Key Watch, PPM). Role & Responsibilities Employee Relations:

• Coaches, mentors and provides training for all security guards and Lead Hands
• Preparing working schedules, process payroll and approve overtime, shift changes, time off etc.
• Administers progressive disciplinary action when necessary
• Coordinates security services with other departments and clients
• Maintains effective working relationships with all internal and external customers
• Assists the Security Management team in the achievement of goals and objectives directly or through the security team

Policies and Procedures

• Assists the management team with the development of policies and interprets and ensures consistent application of security policies and procedures
• Documents and implements work methods, policies and procedures
• Assists the management team in the enforcement of company policies
• Must be able to balance security needs and client expectations

Skills:

• Must be reliable, available, of sound character and be able to work in a team environment or independently
• Must be physically fit and able to stand, sit or walk for extended periods
• Ability to handle multiple situations and use sound judgement to handle emergency situations
• Must be knowledgeable and able to assist in maintain various systems including but not limited to CCTV , Access Control, Incident Management, intercom systems, fire and life safety systems, control room systems
• Must be able to provide coaching, training, and update Manager on new trainees progress
• Organizational and multitasking skills is a must
• Ability to work in a fast-paced environment and handle stressful situations
• Ability to write and compile detailed reports on computer software in a timely manner
• Previous security experience in hospitality or large event venue would be an asset
• Police Foundations, Community Justice Services or Law Enforcement Diploma would be an asset

Job Requirements

• Completion of a Community College Diploma
• 2-4 years of work experience with knowledge of Arrest Authorities, Fire Code, Trespass to Property Act, Fire Systems, Access Control Systems, CCTV Systems, Dispatch and Report Writing Systems, and computer applications including Microsoft Word, Excel, Outlook and EBMS.
• Must possess skills in crowd management, event security, leadership, interpersonal relations, organizational, communication, team building and customer services.
• Demonstrated ability to respond effectively and efficiently to emergency situations
• Ability to coach and motivate people, apply flexibility with external contractors while representing and maintaining interests of the company.
• Fluency in French is an asset.

Job Type: Full-time Pay: $62,000.00 per year Schedule:

• Day shift
• Night shift
• Weekends as needed

Education:

• DCS / DEC (preferred)

Experience:

• Security Guard: 2 years (required)
• Security Supervisor: 1 year (preferred)

Licence/Certification:

• Security Guard Licence (required)

Work Location: In person

Our client, a financial institution devoted to Canadian entrepreneurs, has a need for a Bilingual Commercial Leader within their CIBU (Comprehensive Indigenous & Black Entrepreneurs Virtual Business Unit) with lived Indigenous experience. With nearly 1,000 Indigenous and Black entrepreneurs from coast to coast, their team members and partners across Canada are dedicated to supporting the business community. They are set apart from other financial institutions by doing more to help Canadian entrepreneurs by providing financing and advisory services. Their mandate is to promote certification to companies, and they have been one of the 100 best employers in Canada for 17 years, and for the 13th year, in terms of diversity. With a long history of working with Indigenous and Black entrepreneurs, appreciating their unique histories, cultures, and contributions to Canada, our client stands in solidarity with communities, and have an Indigenous and black employee resource group available to all employees. Their lending and hiring practices are also part of their ongoing commitment to reconciliation. ABOUT THE OPPORTUNITY Title: Commercial Leader, Virtual Business Centre As a Leader in their Virtual Business Centre within CIBU (Comprehensive Indigenous & Black Entrepreneurs Virtual Business Unit), you will be responsible for leading a virtual sales team of Account Managers dedicated to the Indigenous community and entrepreneur.es/noirs.es across the country, from Atlantic to West Coast. This new job opportunity was created to be a partner of choice and to showcase the bank’s financing and advisory services. This is a hybrid role, with 2 days in office; however, if you are the perfect fit and not located near one of the locations, there may be a remote exception made. Locations include Brampton, Toronto, Mississauga, North York, Vaughan, Markham, Burlington, Scarborough, Kitchener, Hamilton, St. Catharines, Oshawa, Barrie, Brantford. What you’ll need to achieve:

• Align the vision and strategies of the Virtual Bank’s Indigenous and Black Entrepreneur Team with the organisation’s overall goals.
• Collaborate with key stakeholders to align goals and KPIs. Lead a virtual sales team dedicated to serving and reaching the Indigenous and Black entrepreneur community. The team manages clients with up to $3m in sales.
• Responsible for the achievement of the team’s objectives and indicators.
• Work closely with the Client Diversity team to develop a comprehensive acquisition and reach strategy for the small segment of these groups, including collaboration on sponsorship allocation.
• Support the development of new solutions and processes aligned with the needs of the community.
• Responsible for compliance with business rules, policies and procedures, as well as high-level credit analysis and due diligence in connection with transactions.
• Lead the team toward growing the portfolio; mainly converting referrals from Clients, but also utilising your own strategies.
• Challenge account managers to build a solid strategic plan for nurturing and converting inbound leads. There is a diversity team that is responsible for bringing in leads; this role is focused on leveraging leads and is more relationship oriented than sales oriented.

What you need to succeed in this role:

• Must have thorough work experience providing banking/credit/financing advice to clients and selling such products.
• Proven leadership and involvement in strategic projects.
• Ability to work in a very fast paced/high volume environment.
• Strong business acumen, business development and customer relationship management skills.
• Leadership and ability to manage a team. (Management experience preferred but not required)
• Passionate about and has an in-depth understanding of the reality of Indigenous and Black entrepreneurs, and but doesn’t necessarily need to have professional experience with these communities.
• Has lived Indigenous experience.
• In-depth knowledge of products, policies, processes and procedures.
• Strong credit judgement with a good understanding of credit policies and practices and able to make strong recommendations.
• Excellent ability to express and write in both English and French required.
• Valid driver’s license.

Please note that due to the intrinsic cultural aspects of this role, lived Indigenous experience is considered an asset. Staff Shop Inc. is committed to conducting its business in compliance with all applicable human rights law. Protected Grounds is determined in accordance with the human rights legislation that applies in each province in which we provide services, and include race, creed, colour, ethnic origin, age, sex, sexual orientation, gender identity, gender expression, citizenship, record of offences, family status, marital status, nationality, ancestry, place of origin, receipt of public assistance or disability of such person or employee (“Protected Grounds”). Job Type: Full-time Pay: $100,000.00-$150,000.00 per year Benefits:

• Dental care
• Extended health care
• Paid time off

Application question(s):

• Do you have Indigenous experience and knowledge?

Experience:

• Credit, Finance, Banking: 6 years (preferred)

Language:

• English and French fluently (required)

Work Location: In person