Security Supervisor: $62k/yr

Staff Shop

Full Time
Posted 1 week ago

Our client, a multi-award winning, and Canada’s largest Convention Centre, has a need for a Security Supervisor in Toronto. Covering over 2 million square feet, some features of the facility include seven exhibit halls, two large capacity ballrooms, a beautiful theatre, 70 meeting rooms and more. The mandate of the company is to position the Centre as a world-class destination, while helping to generate economic benefit to the community and at the same time remaining financially self-sufficient. Our client prides itself on its professionalism, responsiveness, and dedication to making every event it hosts memorable for its customers and guests alike.

About the Opportunity

We are searching for an experienced Security Supervisor. You will supervise the security team which provides security services including monitoring of the internal building, parking garage and loading docks, as well as provide ongoing communication for contractors and guests. The Supervisor will assist the security management team in enforcing security and company policy and procedures as well as assisting the management team in maintaining the security systems in place (Ccure 9000, Avigilon, Key Watch, PPM).

Role & Responsibilities

Employee Relations:

  • Coaches, mentors and provides training for all security guards and Lead Hands
  • Preparing working schedules, process payroll and approve overtime, shift changes, time off etc.
  • Administers progressive disciplinary action when necessary
  • Coordinates security services with other departments and clients
  • Maintains effective working relationships with all internal and external customers
  • Assists the Security Management team in the achievement of goals and objectives directly or through the security team

Policies and Procedures

  • Assists the management team with the development of policies and interprets and ensures consistent application of security policies and procedures
  • Documents and implements work methods, policies and procedures
  • Assists the management team in the enforcement of company policies
  • Must be able to balance security needs and client expectations


  • Must be reliable, available, of sound character and be able to work in a team environment or independently
  • Must be physically fit and able to stand, sit or walk for extended periods
  • Ability to handle multiple situations and use sound judgement to handle emergency situations
  • Must be knowledgeable and able to assist in maintain various systems including but not limited to CCTV , Access Control, Incident Management, intercom systems, fire and life safety systems, control room systems
  • Must be able to provide coaching, training, and update Manager on new trainees progress
  • Organizational and multitasking skills is a must
  • Ability to work in a fast-paced environment and handle stressful situations
  • Ability to write and compile detailed reports on computer software in a timely manner
  • Previous security experience in hospitality or large event venue would be an asset
  • Police Foundations, Community Justice Services or Law Enforcement Diploma would be an asset

Job Requirements

  • Completion of a Community College Diploma
  • 2-4 years of work experience with knowledge of Arrest Authorities, Fire Code, Trespass to Property Act, Fire Systems, Access Control Systems, CCTV Systems, Dispatch and Report Writing Systems, and computer applications including Microsoft Word, Excel, Outlook and EBMS.
  • Must possess skills in crowd management, event security, leadership, interpersonal relations, organizational, communication, team building and customer services.
  • Demonstrated ability to respond effectively and efficiently to emergency situations
  • Ability to coach and motivate people, apply flexibility with external contractors while representing and maintaining interests of the company.
  • Fluency in French is an asset.

Job Type: Full-time

Pay: $62,000.00 per year


  • Day shift
  • Night shift
  • Weekends as needed


  • DCS / DEC (preferred)


  • Security Guard: 2 years (required)
  • Security Supervisor: 1 year (preferred)


  • Security Guard Licence (required)

Work Location: In person

Job Features

Employment Type



Toronto, ON

Pay Rate


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Staff Shop Inc. is a privately held Canadian-Indigenous-Women owned staffing and consulting firm servicing Canada I USA I Caribbean as an award-winning diverse supplier, certified with CCAB, CAMSC, WBE & WEConnect International.

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