IT Customer Service Representative – $17/Hour

Staff Shop

contract, Full Time
St. Catharines
Posted 2 weeks ago

Job Description

Start Date: June 25, 2021

Location: St. Catharines, ON

Wage: $17/Hour,

About Staff Shop:

Staff Shop Inc. specializes in Temporary, Direct Hire, Payrolling & Consulting services, hiring and placing amazing candidates like you for our Clients in all industries, across North America, and the Caribbean. If you want to work, we want to work with you 🙂

What Staff Shop Offers:

  • Our staff enjoy the proper tax deductions, a weekly pay-cheque paid direct deposit, and a T4 each year
  • We follow all provincial government regulations regarding your rights as an employee and your personal information is handled with the utmost confidentiality
  • Advanced technology allows for easy scheduling and communication with our Staff Star teams
  • Referrals are welcomed! Opportunities to work with your friends and network in the industry.

About the Role:

We are looking for Customer Service Delivery professionals. This role includes the management of customer interactions to increase customer satisfaction and improve service quality. You will primarily be responsible for providing Customer Care solutions according to the Service Level Agreements and the Company’s quality and quantitative standards, by ensuring that the complex Customer care needs are resolved in a timely fashion.

Successful candidates will have the following attributes: Flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer. Self-driven with attention to detail and follow-through. Strong analytical and decision-making skills that demonstrate good judgment. High level of professional customer service skills solutions mindset, helping nature, passion for the customer and customer experience Demonstrate speed, agility, critical thinking, and problem-solving skills in their work, ability to ramp up quickly. Ability to multitask.

Key Responsibilities:

  • Sense of achievement providing excellent customer service and technical support in an inbound customer contact environment
  • Fulfilling work satisfying customer expectations in a way that also complies with best practices Demonstrating empathy by listening attentively to customer concerns
  • Maintaining high customer satisfaction ratings and service level agreements
  • Extensive post-training coaching and support for up to 3 months

Basic Qualifications

  • 1 year of experience in Customer Service Delivery/Customer Contact Services
  • High School Diploma or equivalent

Ideal skills

  • Technical troubleshooting experience preferably with Mac / Apple
  • G Suite knowledge
  • Excellent writing skills
  • Exceptional customer service experience ( through multiple channels, phone, email, chat)

This role is also known as: Customer Service, Technical Support, IT Support, IT specialist, Client Services

Contract length: 6 months

Job Types: Full-time, Contract

Salary: $17.00 per hour

Job Features

Employment

Full-time

Location

St. Catharines,ON

Pay Rate

$17

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As a Canadian-Indigenous-Woman owned business and award-winning diverse supplier, certified with CCAB, CAMSC & WBE, Staff Shop provides North American support with; Temporary, Contract & Direct Hire Staffing (Hospitality, Light Industrial, Retail, Clerical, Executive, Finance & Flagship Events), Payrolling Services, Placing New Canadian Immigrants, Essential Resources (HR, Marketing, Project Management & Event Planning), Security, PPE, Cleaning, Disinfecting and more.