Hybrid Sales Support Specialist- $28-$31 /hour

Staff Shop

Full Time
Posted 3 months ago

The sales support analyst will focus on improving our processes and policies. This will be achieved through cross-functional collaboration, strategic thinking, strong communication, and the development of recommendations that make things better for our customers and ourselves. The role will work closely with account managers, DOE, TSP, Capacity Planning, Contracting, Billing, and other internal stakeholders to provide support and identify potential areas of improvement. The role will also identify areas of redundancy or efficiency within our policies and processes and will play a key role as we harmonize services and develop new policies and processes to support those services.

Key Accountabilities

  • Subject matter expert on behalf of our sales and support teams on internal cross-functional initiatives. These initiatives will typically involve new product and service development. Implementation is typically very complex and requires the coordination and consideration of input from all market segments.
  • Prepare drafts and recommendations on policy changes for acceptance and roll out, and develop sales briefings. Utilizing market experience and internal process knowledge. Will represent and advocate on behalf of the diverse market segments on assigned policy and procedure initiatives. For policy development, provides concise briefings to management and seeks management input. Gathers and consolidates multiple inputs to prepare a recommendation, and recommends policy direction to management.
  • Support sales participation in non-capital regulatory-related initiatives including rate cases, Earnings Sharing, and Deferral Dispositions.
  • Support the creation of communication materials for external communication and internal communications for customer impacts in the contract market. Develop a communication plan on behalf of sales with internal departments and sales support for customer impacts (deferrals, interruptions, etc.). Interacts with the Regulatory department on rate impacts etc. requiring customer communications
  • Supports training and education to Sales team members on internal procedures and policies and other assigned projects. Provide consistency in market approach to all customers in the same rate grouping or customer segment.

General Accountabilities


  • Support and commitment to Enbridge Values and Ways of Working
  • Carry out assigned work
  • Inform leader of progress on tasks
  • When in doubt, ask the leader to clarify expectations


  • Recommend policy and process changes
  • Work independently to develop a communication plan with sales and other internal stakeholders

Knowledge, Skills & Abilities

Required (4 years + of relevant experience) :

  • Proven ability to develop and implement innovative solutions
  • Strong communication skills
  • Ability to coordinate and collaborate across a broad set of stakeholders
  • Ability to work independently/Self-starter


  • Experience in a rate-regulated utility

Job Type: Fixed term contract
Contract length: 12 months

Salary: $28.00-$31.00 per hour


  • 8 hour shift

COVID-19 considerations:


As an equal opportunity employer, Staff Shop celebrates equity, diversity and inclusivity. We know that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2 people, immigrants, veterans and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities because we believe that we will never reach our definition of excellence without you.

Job Features

Employment Type



Toronto, ON

Pay Rate

$28-$31 /hour

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Staff Shop Inc. is a privately held Canadian-Indigenous-Women owned staffing and essential resource firm servicing Canada I USA I Caribbean as an award-winning diverse supplier, certified with CCAB, CAMSC, WBE & WEConnect.

CNESST# 2102003