Hospitality Supervisor- $50,000 /year

Staff Shop

Full Time
Posted 3 months ago

Reporting to the Assistant Manager, Hospitality Outlets, this position will assist the Assistant Manager & Manager, Hospitality in executing the departments’ daily, weekly and monthly operating plan and provide coaching and support to a front-line team member. The Supervisor assists the Assistant Manager & Manager in overseeing the business and provides support to team members to operate in a manner consistent with established departmental policies and procedures. The scope of responsibility will vary based on the outlet(s) and they will assist the Assistant Manager & Manager with implementing innovative programs, operational processes, and procedures that reduce short- and long-term operating costs and increase sales and profitability. Key responsibilities include ensuring day-to-day operational excellence and supporting the team members to ensure we are delivering winning experiences to every guest and leading in a manner that’s consistent with the company’s values and beliefs.


  • Collect and organize daily administrative duties and ensure that all daily administrative responsibilities are carried out and hold the Team Members accountable.
  • Executing the daily staffing schedule and organizing the daily staffing work assignments
  • Updating the time and attendance record sheet
  • Assist the Assistant Manager & Manager in monitoring the attendance of all team members and support in any investigative & disciplinary outcome meetings.
  • Escalate any employee issues such as work performance, attendance management, policy & procedure breaches, grievances, disciplinary outcomes, etc. of all team members to the Assistant Manager and Manager.
  • Provide training, in-the-moment coaching, and assist team members in all aspects of the operation (i.e. meal periods, peak periods) to ensure the Operation runs flawlessly.
  • Participate and action Supervisory 30.60.90-day plans to help improve the overall service and culinary offerings within the Hospitality business.
  • Recognize and monitor the performance of team members on a daily, weekly & Monthly basis and provide weekly one-on-one team feedback on what’s going well, and the areas of improvement needed.
  • Receive and pass on feedback from team members to Assistant Manager and Manager. If applicable, action feedback in consultation with the Assistant Manager/Manager.
  • Work side by side during all peak periods of the operations with all Team Members, to ensure the team is achieving the brand standards of excellence.
  • Deliver high-energy/detailed pre-shift meetings, and work with the Assistant Manager & Manager on a weekly basis to plan & review the weekly shift meeting topics that have the highest impact on the business.
  • Conduct front counter duties during high volume meal periods (11.30 am – 2.30 pm & 4.30 – 9.30 pm) depending on business volumes. Assist when needed within the kitchen and must take a guest-focused approach.
  • Engage Guests throughout the shift to ensure that quality checks are being performed to gain feedback from all guests on the food and service experience.
  • Perform inventory counts, and maintain physical par stocks and productions based on business levels.
  • Monitor and execute the preparation, production of food and beverage, and merchandising plans for Hospitality outlets.
  • Take an active role in coaching of all food & Beverage within Hospitality to ensure that all products are executed 100% to the standards including recipe builds and merchandising planograms.
  • Assist the Assistant Manager & Manager with implementing and promoting any new Concepts / Products / Equipment / Promotions and be a departmental expert within these areas.
  • Meet & Communicate regularly with the Assistant Manager and/or Manager and report all special occurrences that may be detrimental to the operation and prepare an action plan to improve these areas and provide to the Assistant Manager.
  • Execute and monitor the “Focus of the Week program” and empower the staff, ensure that team member training, observation and sign-offs are completed on a daily & weekly basis.
  • Communicate and train team members on the departments’ SOPs, standards and policies, and procedures and ensure that all team members fully understand all SOP standards.
  • Be the 1st point of contact for handling guest complaints and make necessary adjustments to create winning experiences for both the guest and the team members. Empower all team members to make guest-based decisions to ensure all guests have a positive and enjoyable experience.
  • Ensure proper ordering and receiving of goods to Hospitality Outlets from the Warehouse/Kitchen department.
  • Report and follow up with any faulty equipment in need of repair and complete the required work orders for Maintenance
  • Ensure proper operation of all POS systems and proper opening and closing procedures for all Hospitality Outlets
  • Monitor and support Front line staff in monitoring customer alcohol consumption and conduct assessments as required.
  • Conduct closing inspection to ensure the total facility is in compliance with A.G.C.O Alcohol Vessel Regulation and generate per shift report on findings and suggest recommendations.
  • Ensure adherence to all applicable governmental regulations
  • Lead by example to exhibit, encourage and motivate WEG’s Values and Beliefs




· Advanced knowledge of F&B operations

· General knowledge of collective agreements and leading in a unionized environment

· Advanced knowledge in safe food handling practices

· Advanced knowledge of electronic POS systems and sales tactics

· Advanced knowledge in safe alcoholic beverage practices

· Competent knowledge of inventory control systems

· Competent in resolving conflicts, coaching, and training.

· General knowledge of financial reports and operational impacts on results

· Advanced knowledge in food preparation techniques, production requirements, and merchandising


· General interpersonal, communication, organization, and management skills, combined with competent project management, team leadership, and mentoring/coaching skills.

· Strong People management and guest relations skills are a must

· Ability to multi-task in a fast-paced, challenging, and ever-changing work environment.

· Ability to independently make sound decisions on important operational issues while considering multiple variables and outcomes as it relates to the financial impact on people and assets.

· Ability to communicate goals and objectives to Managers and front-line team members

· Ability to collaborate and work with others to develop and implement goals, as well as maintain and influence internal relationships.

Education and Experience

· Minimum grade 12 education

· 1-2 years of practical experience in managing a multi-unit F & B operation

· Experience with PC network and associated business software an asset

· Sound knowledge of electronic POS, Labour & F&B Inventory systems.

· Certified in WHMIS, Food Handler & Smart Serve

· Experience managing people required. Experience in a Supervisory role preferred.

Working Conditions

· Normal office environment where there is some exposure to external weather conditions and some physical discomfort due to temperature, dust, noise, etc.

· Exposure to all areas of the facility with regular standing and walking required.

· Regular interruptions and multiple demands. Must be able to respond to numerous outside influences and impacts.

· Required to work early mornings, evenings, nights, and weekends due to operational demands.

· Some travel required between various WEG locations/sites.


**This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbents may be asked to perform other duties as required.

Job Type: Full-time

Salary: $50,000.00 per year

COVID-19 considerations:

Job Features

Employment Type



Toronto, ON

Pay Rate

$50,000 /year

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Staff Shop Inc. is a privately held Canadian-Indigenous-Women owned staffing and essential resource firm servicing Canada I USA I Caribbean as an award-winning diverse supplier, certified with CCAB, CAMSC, WBE & WEConnect.

CNESST# 2102003