Call Centre Representative: $18/hr

Staff Shop

contract, Full Time
Fredericton
Posted 2 months ago

Are your communication skills exceptional? Do you pride yourself in being able to establish strong direct relationships with clients? Do you love a challenge? Do you excel in a fast-paced environment?

Job Types: Full-time, Fixed term contract

Contract length: 6 months

Salary: $18.22 per hour

Location: Fredericton NB : Must be able to work IN OFFICE daily for the first 3 months.

What’s in it for you:

  • $1,000 sign on bonus ($500 after week 4, $500 after week 12)**applicable taxes will occur
  • Spacious work stations with updated technology platforms and equipment
  • Free onsite parking
  • Complimentary coffee, tea and hot chocolate bar
  • Supportive environment to assist with individual success
  • Full time contract Monday – Friday 8:00 – 6:00 pm – Onsite for 3 months. Once training is completed, there is potential opportunity for resources to move to work remote. This will be decided after training.
  • Extensive 12 week paid Training
  • A sense of community! (Inclusive, open, and engaging work environment)

What you bring to the table:

  • 1 year of experience in: Customer Service Delivery/Customer Contact Services, Call Centre experience will be a great benefit
  • High School Diploma or equivalent.
  • Excellent communication, verbal and written, in English
  • Strong interpersonal skills
  • Self-motivated and independent thinker who is ready to take on initiatives without constant supervision
  • Rapid learner who thrives in a fast paced environment
  • Ability to work in person.

Job Details

We are seeking dedicated individuals to join our dynamic team as Customer Service Delivery Professionals. As a vital part of our customer service team, you will be responsible for managing customer interactions to enhance satisfaction and uphold service quality standards. Your primary objective will be to provide efficient and effective customer care solutions in alignment with Service Level Agreements and our company’s quality benchmarks.

  • Provide excellent customer service and technical support in an inbound customer contact environment
  • Fulfill customer expectations while adhering to best practices
  • Demonstrate empathy by actively listening to customer concerns
  • Maintain high customer satisfaction ratings and service level agreements

Core Competencies:

  • Receive and log internal and external customer problem requests, ensuring proper documentation.
  • Identify and resolve customer requests and problems using defined procedures.
  • Document troubleshooting efforts and customer information in data capture tools.
  • Perform incident notification and escalation for effective communication and management attention.
  • Develop and maintain knowledge of customer-specific business environments and Service Level Agreements.
  • Stay informed about industry trends, product knowledge, and business skills through on-the-job and classroom training.
  • Share information within the team to enhance overall performance.
  • Understand customers’ business needs, maintaining high satisfaction ratings.
  • Familiarity with order entry, incident management, knowledge management tools, client information systems, and service desk procedures.
  • Actively seek opportunities for improvement through reviewing knowledge base content and being receptive to coaching and feedback.
  • May promote client products and services by suggesting additional or alternative products to meet customer needs.

About Staff Shop
Staff Shop Inc. is a privately held Canadian-Indigenous-Women owned staffing and essential resource firm servicing Canada I USA I Caribbean as an award-winning diverse supplier, certified with CCAB, CAMSC, WBE & WEConnect.

As an equal opportunity employer, Staff Shop celebrates diversity and inclusivity. We know that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, 2SLGBTQAA+ people, immigrants, veterans and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities because we believe that we will never reach our definition of excellence without you.

#staffshoptemp

Job Type: Fixed term contract
Contract length: 6 months

Salary: $18.22 per hour

Expected hours: 40 per week

Schedule:

  • Monday to Friday

Application question(s):

  • Have you applied or worked for Accenture before?
  • Are you able to commit to a 8:00 am to 6:00 pm in office shift for at least the first 3 months?

Experience:

  • Customer Service Delivery/Customer Contact Services: 1 year (required)

Work Location: In person

Application deadline: 2024-01-26
Expected start date: 2024-02-21

Job Features

Employment Type

Full-time, Contract

Location

Fredericton, NB

Pay Rate

$18.22/hour

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Staff Shop Inc. is a privately held Canadian-Indigenous-Women owned staffing and consulting firm servicing Canada I USA I Caribbean as an award-winning diverse supplier, certified with CCAB, CAMSC, WBE & WEConnect International.

CNESST# 2102003