Branch Manager – St. Catharines

About Staff Shop:

Staff Shop Inc. specializes in Temporary, Direct Hire, Payrolling & Consulting Hospitality & Event Staffing Services – for food services companies, caterers, venues, hotels, large annual events, festivals and private clients across North America, and the Caribbean. We have an immediate opening for a Housekeeper.

What Staff Shop Offers:

• Our staff enjoy the proper tax deductions, a weekly pay-cheque paid direct deposit, and a T4 each year
• We follow all provincial government regulations regarding your rights as an employee and your personal information is handled with the utmost confidentiality
• Advanced technology allows for easy scheduling and communication with our Staff Star teams
• Referrals are welcomed! Opportunities to work with your friends and network in the industry. 

Responsibilities include but not limited to: 

Leadership

• Participate in recruitment, selection, and development of your team to drive growth within your branch’s market position
• Provide leadership and guidance to your team to deliver on service commitment
• Engage in coaching conversations with teammates to create a culture of feedback, support, and positive influence
• Provide a fair and consistent compensation structure that strives to attract, motivate, and retain teammates
• Mentor and impart knowledge to trainees in order to support their career development
• Act with honesty and integrity, maintain a strong sense of character and humbleness, lead by example, and exemplify our Code of Ethics and Conduct

Sales and Financial Acumen

• Review reports and develop action plans to increase your branch’s sales performance and customer satisfaction
• Build new customer relationships, manage existing ones, and build loyalty within your market
• Direct Sales Representatives to new sales and margin opportunities
• Evaluate current metrics and communicate how they impact current profit-sharing dollars
• Prepare and present an annual forecast review

Branch Governance & Operations
• Ensure work is conducted in compliance with Health and Safety Policies and legislation
• Routinely inspect your workplace and your team’s work habits with a focus on improving safety standards and procedures
• Ensure your entire team abides by operational and health and safety procedures in line with company policies
• Maintain safety standards and legislative requirements for the building, fleet, and equipment
• Utilize technological software to prepare reports, presentations, input employee information, and process employee requests
• Perform other job-related duties as required to support the branch

Requirements:

• Minimum five (5) years managerial experience with a demonstrated record of strong leadership and motivational ability
• Minimum five (5) years’ experience in Plumbing/HVAC wholesale industry with established experience in sales
• Competent knowledge base of Occupational Health and Safety Standards
• Hold a valid Ontario Driver’s License with consistent access to a personal vehicle
• Strong understanding of business acumen and technical competencies in preparing budgets, reading financial reports, and analyzing data
• Ability to thrive in a performance-focused and results-oriented environment
• Experience with conflict-resolution and problem-solving in an environment with multiple stakeholders and balancing priorities
• Ability to provide day-to-day leadership by effectively delegating responsibilities and providing consistent follow-up
• Commitment towards ensuring a safe work environment for teammates and customers
• Proof of strong work ethic and determination to achieve success
• Exceptional level of curiosity, drive, learning agility, and self-motivation
• Highly engaged and active, with a strong entrepreneurial spirit
• Demonstrated interpersonal, problem solving, and communication skills to effectively build a positive relationship with team members and vendors