Customer Service Representative – $17/hr

Staff Shop

contract, Full Time
St. Catharines
Posted 3 weeks ago

Start Date: ASAP

Specific Shifts: Monday-Friday 9:00am-5:00pm

Wage: $17/Hour

About Staff Shop:

Staff Shop Inc. specializes in Temporary, Direct Hire, Payrolling & Consulting services, hiring and placing amazing candidates like you for our Clients in all industries, across North America, and the Caribbean. If you want to work, we want to work with you 🙂

What Staff Shop Offers:

  • Our staff enjoy the proper tax deductions, a weekly pay-cheque paid direct deposit, and a T4 each year
  • We follow all provincial government regulations regarding your rights as an employee and your personal information is handled with the utmost confidentiality
  • Advanced technology allows for easy scheduling and communication with our Staff Star teams
  • Referrals are welcomed! Opportunities to work with your friends and network in the industry.

About the role:
We are looking for Customer- oriented Service Representatives for one of the most reputable social media firms worldwide. This person will act as a liaison with the customers, will have outgoing/upbeat personality and will be a great communicator. Some Technical knowledge is required with experience in an inbound Call Centre as a preferred asset. We need Enthusiastic individuals who can listen to customer issues and offer a unique and innovative solution to each problem. The successful candidate will have a great command on the company’s customer service policies, and will be well trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Job Description:

1. Manage large amounts of incoming phone calls

2. Provide Technical support

3. Identify and assess customers’ needs to achieve satisfaction

4. Provide accurate, valid and complete information by using the right methods/tools

5. Meet personal/customer service team sales targets and call handling quotas

6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

7. Keep records of customer interactions, process customer accounts and file documents

8. Follow communication procedures, guidelines and policies

9. Take the extra mile to engage customers

Job Requirements:

1. High school diploma

2. Technical Knowledge/Familiarity with technical jargon (required)

3. 1 year Call Centre experience (preferred)

4. Strong phone contact handling skills and active listening.

This job is also known as: Call Centre associate, Customer Service Associate, Sales Associate, Customer Service Specialist, Customer Support Associate, Customer Success Advisor, Customer Experience Specialist

Contract length: 12 months

Job Features

Employment Type

Full-Time, Contract

Location

St. Catharines

Pay Rate

$17

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As a Canadian-Indigenous-Woman owned business and award-winning diverse supplier, certified with CCAB, CAMSC & WBE, Staff Shop provides North American support with; Temporary, Contract & Direct Hire Staffing (Hospitality, Light Industrial, Retail, Clerical, Executive, Finance & Flagship Events), Payrolling Services, Placing New Canadian Immigrants, Essential Resources (HR, Marketing, Project Management & Event Planning), Security, PPE, Cleaning, Disinfecting and more.