Bringing people together by honouring human values and efficient, effective, scalable practices across the globe.

Canada's Master Distributor of The Core Values Index™

Staff Shop and its Servant Leadership Team have been chosen by Taylor Protocols - Creator of The Core Values Index™ (CVI) - as the only Canadian Master Distributor, to administer this revolutionary 5 minute assessment that bypasses personality and behaviour to reveal unchanging motivational drivers and values. With this tool and approach, we help organizations attract and retain A players only - placing them in roles that keep them performing and fulfilled long term.

click to increase profit with the core values index™

The Staff Shop Story

Jennifer Ménard-Shand

Founder & CEO

As a First Nations Ojibwe and French-Canadian entrepreneur, Jennifer Ménard-Shand always dreamed of leading a purpose-driven organization. Today, she lives that dream as the founder and CEO of Staff Shop, an award-winning certified diverse staffing firm. Through sharing her inspirational entrepreneurial journey as well as insight into truth and reconciliation in the workplace, elevating Indigenous women-led businesses, supplier diversity, and the Canadian labour market, Ménard-Shand inspires leaders and their teams to reach their full potential both at home and work.

Ménard-Shand began her career in 2008 at one of Toronto’s most trusted full-service recruitment agencies, The Bagg Group. In 2013, she created Bagg @ Your Service, the organization’s first hospitality and event division, before purchasing her creation in 2018 and evolving it into Staff Shop. Today, her company services hundreds of clients across North America and deploys thousands of employees throughout Canada as a full-service staffing and consulting firm with a focus on global expansion.

Ménard-Shand’s entrepreneurial story celebrates the triumph of resiliency. She is a survivor of abuse, abandonment, domestic violence, imposter syndrome, and PTSD. She is committed to breaking the silence and putting an end to generational trauma and unhealthy cycles. There is no limit to the positive impact Staff Shop and Ménard-Shand can have on humanity. This is what drives her to do her best and inspire others to reach their full potential and leave a legacy worth following for future generations.

“We can’t go back and change the beginning but we can start where we are and change the ending." - C.S. Lewis

Alison Hernández

COO

My passion for Operations Excellence allows me to create and implement efficiencies within Staff Shop that give my teams the freedom to work smarter. We care about providing a transparent and legitimate experience for our clients, candidates and employees.

Research demonstrates that multitasking decreases your productivity by 40%. My mission is to continue to develop a work environment where we are free of the repetitive busywork that sucks focus and energy - where instead we are able to throw ourselves wholly in to the tasks we are good at, that we enjoy, and that foster exceptional results.

Having studied on both sides of the Canada/US border, and with broad experience in People & Operations management in hospitality, retail and staffing, I take pride in my penchant for driving real business success through a lens of faith in humanity.

“Alison, you refer to a transparent and legitimate experience for your clients, candidates and employees. What does this mean at Staff Shop?”

“We are honest with people – even if it hurts us at times. We don't discriminate. If anything, we accommodate as much as we can. We are different from most of our competitors in that our employees are on our payroll – versus being contractors. This enables us to provide the highest, and most elevated culture, training and insurance coverage in our field. The safety and well-being of our employees is immensely important, and our clients can order staff worry-free.”

The Jen “Walt” & Ali “Roy” Disney Story

In 2013, Jennifer Ménard-Shand had the exciting opportunity to combine her two loves and create The Bagg Group's first Hospitality & Event Staffing division - a new service offering for this staffing firm and a chance for Jennifer to put her business and relationship building skills to work. It's no surprise that the division grew quickly and successfully. So successful, that Jennifer could no longer captain the ship by herself. As one of her mentors put it - “You are the visionary, the creative mind - the Walt Disney of this operation. But even Walt needed his Roy.” Jennifer was juggling business development, client happiness as well as the operations and efficiency side of the business, all while overseeing several initiatives at once for Bagg overall. It became apparent that it would be very difficult, if not impossible to scale without finding her “Roy.”

In the winter of 2017, through a chance casual introduction via a mutual acquaintance, Jennifer’s leader at the time, Geoff Bagg, met Alison, who was simply looking for his opinion and expertise regarding her next career move. He saw a “Walt & Roy” opportunity, and introduced Jennifer and Alison. Since then, Jennifer and Alison, or “Walt & Roy” discovered that they shared a vision and very similar values when it comes to life, and business. Together, they began to plan and strategize for the future. When Jennifer was given the opportunity to purchase the hospitality line as her own in late 2018, it was time for the Walt & Roy show to shine, and Staff Shop was born. Together, Walt & Roy look forward to making a positive impact in many human lives.

“Walt & Roy, how do you make a positive impact on humanity?”

“Be your best self first, then give back. We ask our employees to laugh, learn and help people daily, keeping our core values at the centre of everything we do;

Employment is crucial to economic growth and to human livelihood. Therefore, we take what we do seriously.

At the end of the day, we recognize people as the world’s most valuable asset. As a purpose-driven organization, there's nothing more rewarding than celebrating how we have moved the needle in someone's life.”

2024 Battle Cry: One Love

“We rally, chant and battle in 2024 to unite and capture the value of ‘one firm’ aka One Love. A way of being that is beneficial to our mindset, operations, stakeholders and industry. It’s aligned with who we are, our differentiators, the value we provide and the promise we keep. A voice and way that is like no other in the industry from a competitive advantage internally and externally. A choice to grow from being a Leadership Factory breeding Servant Leaders, to operating with One Love because love always wins.”

- Founder & CEO, Jennifer Ménard-Shand